When distortion is severe, it can sound similar to static, and it is likely because of network instability. Go to the phone app, tap the contacts (star or one-touch dial page) and you will find the Voicemail icon on the top right. Now if you can’t find the Voicemail icon on the phone. How do I fix choppy, distorted, or delayed audio with my desk phone or the GoTo Connect softphone? (02:21) Note: You won’t see this option until the old visual voicemail app is removed from the phone Visual voicemail messages. Here is a playlist that provides additional information for the different methods: Your GoTo voicemail account can be checked with the desktop/web app, the mobile app, dialable shortcuts, remotely by accessing your office extension, or even by having your messages be emailed to you. With the app, you can also leave yourself a note to help you remember what the message is about. Messages can be fast-forwarded or rewinded to quickly hear the parts most important to you. You can also visually see details for things like who called you, when the message was left, and how long it lasted. You can check your GoTo voicemail messages with the mobile app anywhere you have cell service or access to a Wi-Fi signal without having to enter your voicemail password. How do I check my voicemail with the GoTo mobile app? (02:28) Ġ:56 Locating the Call options for the GoTo appġ:19 Wi-Fi + Data (VoIP) & Cellular Network (PSTN) optionsĢ:14 Using the Wi-Fi + Data (VoIP) optionĢ:33 Using the Cellular Network (PSTN) option
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If you'd like to learn how to use the network callback option, which allows for your calls to use reconnect with your cellular network if your Wi-Fi signal drops, please see this video. Please note, when using this setting, cellular charges and fees associated with your carrier may apply. Even though you'll be using your personal cell number, when this setting is enabled, it will appear to callers that you are using your business phone number. When you know that you will not have a reliable Wi-Fi signal, switch to this setting for your business calls. Outbound calls in the GoTo mobile app can be made using your cellular network through an option known as PSTN, which stands for Public Switched Telephone Network. How do I use my cellular network to make calls in the GoTo mobile app using PSTN? (03:13)
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